hdbd Privacy Policy — Your Data Is Safe With Us

1. Introduction

Hdbd.win ("hdbd", "we", "us") places the highest importance on its members' privacy. This Privacy Policy ("Policy") explains how hdbd collects your personal information, the purposes for which it is used, with whom it may be shared, and how it is kept secure.

By using the hdbd.win website or platform, you agree to this privacy policy. This policy is part of our Terms & ConditionsApplicable in conjunction with.

2. What Information We Collect

Hdbd collects various types of information to provide you with a better service. The types of data and details are outlined below:

2.1 Information Provided at Registration

• Name: Your full name, used for account verification.
• Date of Birth: For age verification (to confirm 18+).
• Mobile Number: For account verification and communication purposes.
• Address: For identity verification and legal compliance.
• Payment Information: bKash, Nagad, or Rocket number — for processing transactions.

2.2 Automatically Collected Information

• IP Address: Used for security and fraud prevention.
• Device Information: Browser, operating system, and device type.
• Usage Type: Which games you played, how long you spent, and similar activity.
• Log Data: Login time, logout time, and activity logs.
• Cookie Data: For saving session and preferences.

2.3 Information Collected for Verification

• National ID or Passport: Part of the KYC (Know Your Customer) process.
• Bank Statement or Mobile Banking Screenshot: For transaction verification.
• Selfie or Photo: To confirm your identity when required.

3. Use of Information

Hdbd uses your information for the following purposes. Each use has a legitimate basis, and your data will never be misused.

4. Information Sharing & Third Parties

Hdbd never sells your personal information to third parties. However, limited data may be shared in specific circumstances:

4.1 When Information May Be Shared

• Payment Providers: Solely to complete transactions via bKash, Nagad, or Rocket.
• KYC Service Provider: Approved third parties for identity verification.
• Legal Authority: In response to a court order or a lawful request from a law enforcement agency.
• Security Partners: Verified partners for fraud prevention and anti-money laundering.
• Business Changes: To a new owner in the event of a change in ownership of hdbd.

4.2 When Information Will Not Be Shared

• Your personal data will never be sold to marketing or advertising companies.
• No third party will receive your information for promotional purposes without your consent.
• Sharing information with unauthorized individuals or organizations is strictly prohibited.

5. Cookie Policy

The hdbd website uses cookies. Cookies are small text files stored in your browser that help enhance your experience.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Session Cookies: Used to keep your login session active. Cleared when you close your browser.
• Preference Cookies: Remembers your language and display preferences.
• Analytics Cookies: Helps analyze site usage patterns to improve our services.
• Security Cookies: Prevents fraud and unauthorized access.

5.2 Cookie Controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect how hdbd functions.

6. Data Security Measures

Hdbd uses industry-leading technology to protect your information. Our security systems are continuously updated to address emerging threats.

• SSL/TLS Encryption: All data between your browser and hdbd's servers is encrypted.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Regular Security Audits: Regular security audits conducted by independent third parties.
• Restricted Access: Sensitive data is accessible only to authorized personnel.

7. Data Retention Period

Hdbd retains your information only for as long as necessary. Data that is no longer needed is securely deleted after a set period.

• Account Information: For the duration the account is active, and 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Log Data: Typically 1 year, and may be extended for security investigations.
• Cookie Data: Session cookies are temporary; all others last up to 1 year.

8. Your Rights

As an hdbd member, you have important rights over your own information. We respect these rights and aim to process any request within 30 days.

9. Protection of Minors' Data

Hdbd strictly prohibits registration by anyone under the age of 18. We do not knowingly collect any information from minors.

If a minor registers by mistake and it comes to our attention, the account will be closed immediately and all collected data will be securely deleted. Parents or guardians who have concerns are welcome to contact our support team.

10. Changes to the Privacy Policy

Hdbd may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, a notification will be sent to your registered mobile number.

Continued use of hdbd after any changes means you accept the updated Privacy Policy. We recommend checking this page regularly.

11. Contact & Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please contact hdbd's Data Protection Team:

• Email: [email protected]
• Support: 24/7 Live Chat (on the hdbd.win platform)
• Language: Support available in both Bengali and English

Hdbd will aim to respond within 30 business days of receiving your request.